Manage and develop existing and new products and/or services, driving change through execution teams and owning product lifecycle outcomes
Job Summary
Manage and develop existing and new products and/or services, driving change through execution teams and owning product lifecycle outcomes.
Develop customer-level strategies and solutions, acting as a Subject Matter Expert to guide stakeholders on product application and journeys.
Focus on technology transformation to shape end-to-end customer journeys for customers experiencing financial difficulty, defining support and solutions.
Matching Summary
Manage and develop existing and new products and/or services, driving change through execution teams and owning product lifecycle outcomes.
Skills & Requirements
Must-have
Financial Assistance Lifecycle Strategy
Product & Proposition Management
Customer Journey Development
Agile principles
Regulatory and compliance environment
Stakeholder management up to Director level
Nice-to-have
Technology transformation focus
Cross-functional collaboration
Data analysis and problem solving
Influencing and communication skills
Barclays Values and Mindset
Key Requirements
Experience in collections and recoveries/Financial Assistance
Experience in project delivery end to end
Experience building robust business cases
Experience working in regulatory and compliance environment