Job Summary

• The Customer Services Manager is responsible for delivering exceptional customer service by addressing and resolving customer requests, providing accurate information, and fostering a positive customer experience.
• Core responsibilities include responding promptly and effectively to customer requests, managing customer inquiries, and ensuring all customer complaints, concerns, or inquiries are investigated and resolved efficiently.
• The role requires developing, implementing, and upholding customer service standards, acting as the primary point of contact for customer relations, and training, supporting, and mentoring staff in customer service skills.

Matching Summary

Skills & Requirements

Key Requirements

• High school diploma or equivalent
• 2-4 years of experience in customer service
• Strong interpersonal and communication skills
• Excellent organizational and time management skills
• Proficiency in relevant software tools
• Pass contract medical requirements
• Obtain and maintain facility credentials

Work Rights