Product Support Representative - Amer - Command+

Airbus

Waterloo, Ontario, Canada
Not specified; not specified; competitive group be...
**
Strong technical troubleshooting skills
Experience with saas and software applications
Fluent written and spoken english
** Airbus is seeking a Product Support Representative for its Skywise division, based in Waterloo, Ontario. The role focuses on deploying and supporting digital solutions for airlines, requiring strong technical acumen and customer interaction skills. **

Job Summary

  • The role serves as the primary technical interface for deploying Command+ digital solutions to airline customers globally.
  • Candidates will manage customer backlogs, resolve complex technical queries, and collaborate with internal teams to ensure operational efficiency.
  • The position offers a hybrid work environment with flexible hours, professional development days, and access to an active social committee.

Matching Summary

Match Score: 75

** Airbus is seeking a Product Support Representative for its Skywise division, based in Waterloo, Ontario. The role focuses on deploying and supporting digital solutions for airlines, requiring strong technical acumen and customer interaction skills. **

Salary

Not specified; Not specified; Competitive group benefits plan included

Skills & Requirements

Must-have

  • Strong technical troubleshooting skills
  • Experience with SaaS and software applications
  • Fluent written and spoken English
  • Ability to analyze logs and system workflows
  • Proficiency with ticketing and project management tools

Nice-to-have

  • Knowledge of Big Data and Artificial Intelligence
  • Understanding of Aviation Regulations
  • Customer-focused problem-solving mindset
  • Experience in airline maintenance or flight operations
  • Willingness to travel 10-20%

Key Requirements

  • Degree in Engineering, Aircraft Design, IT, Computer Science or equivalent experience
  • Basic knowledge of relevant Aviation Regulations
  • Not specified

Work Rights

Not specified

Tailored Resume

Cover Letter