Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings
Job Summary
Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings.
Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions.
At Compass, our mission is to help everyone find their place in the world.
Matching Summary
Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings.
Skills & Requirements
Must-have
Manage customer portfolio
Promote technology adoption
Provide marketing support
Partner with onboarding team
Support ongoing projects
Champion agent feedback
Nice-to-have
Passion for supporting agents
Create community and engagement
Establish credibility with decision-makers
Key Requirements
2-3 years of experience
Customer service, training, office management, hospitality, or operations experience
Previous experience in real estate a plus
Previous experience with live or virtual training a plus
Previous experience with enterprise technology a plus