Team Manager, Customer Service (12 Month Contract)
407 ETR
Woodbridge, Ontario, Canada
Total potential compensation: $70,000 - $85,000; b...
2-3 years supervisory experience
Inbound call centre environment
Microsoft office suite proficiency
The Team Manager provides proactive leadership to ensure the team meets key performance indicators and production objectives in a fast-paced call center
Job Summary
The Team Manager provides proactive leadership to ensure the team meets key performance indicators and production objectives in a fast-paced call center.
This role involves coaching direct reports, reviewing employee metrics such as First Call Resolution and Customer Satisfaction, and managing escalations to maintain world-class service.
The position requires developing systems and processes while acting as a liaison between the department and management to drive business priorities forward.
Matching Summary
The Team Manager provides proactive leadership to ensure the team meets key performance indicators and production objectives in a fast-paced call center.
Salary
Total Potential Compensation: $70,000 - $85,000; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
2-3 years supervisory experience
Inbound call centre environment
Microsoft Office suite proficiency
CRM system experience
Customer service standards enforcement
Nice-to-have
French bilingualism asset
Strong coaching and mentoring skills
Process improvement initiative experience
Positive work environment culture building
Key Requirements
2-3 years supervisory experience required
Post-secondary education or equivalent work experience