Senior, Product Manager | Allconnect

Redventures

Charlotte, NC, US
$100,000 - $150,000 py
On-site
Own call center application end-to-end
Own shared backend ordering services
Leverage ai with engineering teams
You will own the call center application end-to-end (agent-facing front end + workflow experience) and also own the shared backend ordering services that power the call center journey and enable customer-facing buyflows

Job Summary

  • You will own the call center application end-to-end (agent-facing front end + workflow experience) and also own the shared backend ordering services that power the call center journey and enable customer-facing buyflows.
  • You’ll bring proven experience leveraging AI with engineering teams to ship faster, improve quality, and operate reliably in production.
  • This role requires a hybrid schedule and will be based in our Fort Mill, SC headquarters or Atlanta, GA office (Tuesday through Thursday) and work fully remotely on Mondays and Fridays each week.

Matching Summary

You will own the call center application end-to-end (agent-facing front end + workflow experience) and also own the shared backend ordering services that power the call center journey and enable customer-facing buyflows.

Salary

$100,000 - $150,000 per year

Skills & Requirements

Must-have

  • Own call center application end-to-end
  • Own shared backend ordering services
  • Leverage AI with engineering teams
  • Define requirements and success metrics
  • Map real agent workflow end-to-end
  • Partner deeply with Engineering

Nice-to-have

  • Call center tooling experience
  • Telecom / home services experience
  • Partner ecosystem experience

Key Requirements

  • 6+ years product management experience
  • Experience owning a front-end workflow product
  • Strong technical fluency
  • Comfort partnering with Ops and front-line users
  • Thrives in a “mid/enterprise but scrappy” environment
  • Product Managers who have helped teams deliver better using AI

Work Rights

Not specified

Tailored Resume

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