Conseiller En Support Technique / Technical Support Advisor

CRP Informationssysteme GmbH

Quebec, Canada
Diagnosing and resolving technical issues
Customer communication via calls
Retail hardware and software support
You will specialize in assisting customers by diagnosing and resolving issues through your product and service expertise

Job Summary

  • You will specialize in assisting customers by diagnosing and resolving issues through your product and service expertise.
  • You will collaborate with the customer support and project success team, and may also work with other departments to optimize customer support operations.
  • You will participate in the rotation of the on-call team with the rest of the customer support team every other week, weeknights or weekends.

Matching Summary

You will specialize in assisting customers by diagnosing and resolving issues through your product and service expertise.

Skills & Requirements

Must-have

  • Diagnosing and resolving technical issues
  • Customer communication via calls
  • Retail hardware and software support
  • Microsoft SQL database knowledge
  • Bilingual French and English communication

Nice-to-have

  • Customer success focus
  • Retail industry knowledge
  • Problem-solving and ownership
  • Leveraging technology for solutions
  • Passion for people and learning

Key Requirements

  • Experience with POS and retail software
  • Experience with Microsoft SQL database
  • Fluent in French and English (oral and written)

Work Rights

Not specified

Tailored Resume

Cover Letter