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Smith & Nephew is seeking a Senior Associate for their Customer Care team to manage the Order to Cash process, ensuring efficient order handling and communication with internal and external partners. The ideal candidate should have experience in operations, KPI management, and improvement activities while supporting business growth strategies.
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Job Summary
The role involves managing the complete Order to Cash process from order confirmation to invoicing while ensuring smooth operations.
Candidates will be responsible for monitoring KPIs such as LIFR, costs, and error rates to drive productivity improvements.
The position requires collaborating with internal teams including Sales, Marketing, and Compliance as well as external vendors and customers.
Matching Summary
Match Score: 75
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Smith & Nephew is seeking a Senior Associate for their Customer Care team to manage the Order to Cash process, ensuring efficient order handling and communication with internal and external partners. The ideal candidate should have experience in operations, KPI management, and improvement activities while supporting business growth strategies.
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Skills & Requirements
Must-have
Order to Cash process execution
KPI measurement and analysis
Stakeholder communication skills
Vendor performance management
Document creation and distribution
Nice-to-have
Team engagement support
Continuous improvement mindset
Japanese supply chain knowledge
Cross-functional collaboration
Key Requirements
Experience in customer care operations
Ability to manage third-party vendor relationships