You will be the first point of contact to support our Distributor customers, including processing orders, advising on pricing and delivery enquires, and answering phone calls to provide solutions and keep our customers updated
Job Summary
You will be the first point of contact to support our Distributor customers, including processing orders, advising on pricing and delivery enquires, and answering phone calls to provide solutions and keep our customers updated.
Build and sustain positive relationships with customers and team members (Sales, Distribution, Production, Finance, Administration, Quality.)
We care Rotating weekly roster working hours between 7.00am to 5.00pm giving you time to do life admin, school drop off/ pick up or work on your health and wellbeing.
Matching Summary
You will be the first point of contact to support our Distributor customers, including processing orders, advising on pricing and delivery enquires, and answering phone calls to provide solutions and keep our customers updated.
Skills & Requirements
Must-have
Processing orders
Advising on pricing and delivery
Answering phone calls
Order processing accuracy
Relationship building skills
Attention to detail
Nice-to-have
Proactive and think outside the box
Customer centric passion
Positive and calm under pressure
Suggest efficiency improvements
Key Requirements
1-2 years Customer Service experience
Experience with customer resolutions
Proficient with Microsoft Office and ERP/CRM systems