Ai Engineer / Senior Platform Support Officer

State Street UK

Base: $70,000 - $118,750 annual; bonus/equity: eli...
Azure openai and azure ai foundry expertise
Aws bedrock and aws ai/ml services knowledge
Databricks unity catalog and mlflow proficiency
This role serves as the highest tier of technical support for enterprise-grade Generative AI platforms spanning Azure and AWS ecosystems

Job Summary

  • This role serves as the highest tier of technical support for enterprise-grade Generative AI platforms spanning Azure and AWS ecosystems.
  • The incumbent will drive root cause analysis on complex production incidents involving model inference failures, API errors, and integration breakdowns.
  • Employees are eligible for a comprehensive benefits program including retirement savings plans, insurance coverage, and paid-time off.

Matching Summary

This role serves as the highest tier of technical support for enterprise-grade Generative AI platforms spanning Azure and AWS ecosystems.

Salary

Base: $70,000 - $118,750 Annual; Bonus/Equity: Eligible for annual performance-based awards; Benefits: Retirement savings plan, insurance, PTO, EAP

Skills & Requirements

Must-have

  • Azure OpenAI and Azure AI Foundry expertise
  • AWS Bedrock and AWS AI/ML services knowledge
  • Databricks Unity Catalog and MLflow proficiency
  • Python scripting and Bash/PowerShell automation
  • Cloud networking and security (VNets, VPCs, IAM)
  • ITIL incident and problem management processes
  • LLM concepts including RAG and vector databases

Nice-to-have

  • Strong communication with non-technical stakeholders
  • Mentorship of L1/L2 support engineers
  • Experience in regulated financial services industry
  • Proactive platform improvement recommendations
  • Familiarity with Infrastructure as Code tools

Key Requirements

  • Bachelor's Degree in Computer Science or related field
  • 3+ years experience in production support or SRE
  • 2+ years focused on AI/ML or Gen AI platforms
  • Preferred certifications: Azure AZ-104/AZ-305/AI-102
  • Preferred certifications: AWS Solutions Architect or Machine Learning Specialty
  • Preferred Databricks Certified Data Engineer or ML Professional
  • ITIL v4 Foundation certification preferred

Work Rights

Not specified

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