Director, Renewals Emea

GitLab

Remote
Remote
Lead customer retention emea
Manage renewals workflows
Improve forecast accuracy
As Director, Renewals EMEA, you will play a key role in helping GitLab retain and grow customer relationships across the region through thoughtful planning, strong execution, and close partnership with internal teams

Job Summary

  • As Director, Renewals EMEA, you will play a key role in helping GitLab retain and grow customer relationships across the region through thoughtful planning, strong execution, and close partnership with internal teams.
  • You will lead the regional renewals strategy and help build a consistent, scalable approach to renewals that supports customer outcomes and business goals.
  • The Renewals team at GitLab is responsible for helping customers continue their journey with GitLab by managing a renewal process that is clear, timely, and aligned with customer needs.

Matching Summary

As Director, Renewals EMEA, you will play a key role in helping GitLab retain and grow customer relationships across the region through thoughtful planning, strong execution, and close partnership with internal teams.

Skills & Requirements

Must-have

  • lead customer retention EMEA
  • manage renewals workflows
  • improve forecast accuracy
  • drive renewals process
  • negotiate and execute renewal agreements

Nice-to-have

  • people-first approach to coaching
  • values-aligned leadership style
  • collaboration transparency accountability
  • embrace AI in daily workflows

Key Requirements

  • Experience leading renewals, retention, sales
  • SaaS or subscription business experience
  • Deliver against revenue-related goals
  • Develop, lead, and grow teams
  • Work across functions and influence stakeholders
  • Data-informed decision-making skills
  • Understanding of direct and channel go-to-market
  • Ability to use GitLab

Work Rights

Not specified

Tailored Resume

Cover Letter