Customer Success Executive

D-RON SINGAPORE PTE. LTD.

Singapore
Not specified
Manage customer portfolio and lifecycle
Conduct customer onboarding and engagement
Re-engage inactive or dormant accounts
D-RON SINGAPORE PTE. LTD. is seeking a Customer Success Executive responsible for enhancing customer relationships throughout their lifecycle, focusing on onboarding, engagement, and retention. The role requires collaboration with internal teams and customers, addressing inquiries, and re-engaging inactive accounts, making it suitable for candidates with experience in customer support or sales

Job Summary

  • The role focuses on supporting and strengthening customer relationships throughout the entire customer lifecycle.
  • Key responsibilities include managing customer onboarding, conducting regular check-ins, and re-engaging inactive accounts through structured outreach.
  • Candidates will work closely with Sales, Marketing, and Operations teams to ensure alignment and deliver business value to customers.

Matching Summary

Match Score: 75

D-RON SINGAPORE PTE. LTD. is seeking a Customer Success Executive responsible for enhancing customer relationships throughout their lifecycle, focusing on onboarding, engagement, and retention. The role requires collaboration with internal teams and customers, addressing inquiries, and re-engaging inactive accounts, making it suitable for candidates with experience in customer support or sales.

Skills & Requirements

Must-have

  • Manage customer portfolio and lifecycle
  • Conduct customer onboarding and engagement
  • Re-engage inactive or dormant accounts
  • Coordinate with internal teams for issue resolution
  • Maintain accurate CRM records of interactions

Nice-to-have

  • CRM experience preferred but not required
  • Strong communication and interpersonal skills
  • Ability to handle objections and upsell
  • Experience in Sales or Customer Support roles
  • Willingness to reach out to cold accounts

Key Requirements

  • Diploma or Degree in Business, Communications, or related fields
  • 0–3+ years of experience in Customer Success, Sales, or Customer Support
  • Comfortable communicating via phone, messaging, and email

Work Rights

Not specified

Tailored Resume

Cover Letter