Handle sensitive guest information with utmost discretion
Act as the central point of communication for the lobby, coordinating between Doormen, Porters, Reception, and Raffles Butlers to ensure flawless guest journeys
Job Summary
Act as the central point of communication for the lobby, coordinating between Doormen, Porters, Reception, and Raffles Butlers to ensure flawless guest journeys.
Build and maintain detailed guest profiles in the Property Management System (PMS), recording specific preferences, past requests, and cultural sensitivities to personalize future interactions.
Provide "warm, anticipatory, and personalized service" that aligns with the Raffles heritage.
Matching Summary
Act as the central point of communication for the lobby, coordinating between Doormen, Porters, Reception, and Raffles Butlers to ensure flawless guest journeys.
Skills & Requirements
Must-have
Legendary Service Philosophy
Impeccable grooming and professional posture
Handle sensitive guest information with utmost discretion
Coordinate between lobby staff
Manage pre-arrival guest correspondence
Nice-to-have
Creative and inquisitive personal traits
High level of emotional intelligence
Understanding of ultra-luxury guest expectations
Key Requirements
2+ years in luxury hotel front office or guest relations
Experience in pre-Opening is a must
Strong working knowledge of Microsoft Office and PMS
Experience in project coordination, scheduling, and document control during pre-Opening stages