Technical Product Owner - Ai

ING

**
Bridge business and it requirements
Customer journey mapping expertise
Llm and nlp solution design
** ING is seeking a Technical Product Owner specializing in AI to enhance customer journeys through AI-powered solutions. The ideal candidate will bridge business and IT, working within an Agile structure to deliver innovative, compliant AI solutions that improve customer experiences in the banking sector. **

Job Summary

  • This role extends the Customer Journey Expert mission by identifying, designing, and delivering AI-powered solutions aligned with ING's responsible AI governance.
  • You will operate within an Agile structure of Squads and Tribes, collaborating with data scientists, engineers, UX, operations, and risk to ensure safe AI deployment.
  • The position requires translating customer problems into clear AI use cases such as intelligent routing, document automation, and journey personalization.

Matching Summary

Match Score: 75

** ING is seeking a Technical Product Owner specializing in AI to enhance customer journeys through AI-powered solutions. The ideal candidate will bridge business and IT, working within an Agile structure to deliver innovative, compliant AI solutions that improve customer experiences in the banking sector. **

Skills & Requirements

Must-have

  • Bridge business and IT requirements
  • Customer journey mapping expertise
  • LLM and NLP solution design
  • Agile squad collaboration
  • Responsible AI governance knowledge

Nice-to-have

  • Generative AI chatbot experience
  • Microsoft 365 Copilot familiarity
  • Data-driven decision automation
  • Strong organizational sensitivity
  • Decisive leadership style

Key Requirements

  • 3–7 years in customer journey or product development
  • Experience in banking or highly regulated industries preferred
  • Prior experience with AI transformations or automation initiatives

Work Rights

Not specified

Tailored Resume

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