Job Summary

• This position provides customer service support and resolution of routine problems regarding client's product or services.
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and clarify customer requirements, probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
• Listen attentively to customer needs and concerns, demonstrate empathy while maximizing opportunity to build rapport with the customer.

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Skills & Requirements

Key Requirements

• High school diploma
• three to six months experience preferred
• strong computer navigation skills
• ability to communicate effectively
• dependable with attention to detail
• skilled in multi-tasking
• tolerance for repetitive work
• ability to rotate shifts

Work Rights