Senior Officer / Officer, Customer Contact Centre (cantonese Speaker)

Prudential Corporation Asia Ltd

Kuala Lumpur, Malaysia
On-site
Deliver best-in-class customer service
Handle life and health insurance enquiries
Professionalism and tactful communication
Prudential Corporation Asia Ltd is seeking a Senior Officer/Officer for their Customer Contact Centre in Kuala Lumpur, specifically looking for a Cantonese speaker with experience in customer service. The role involves delivering exceptional customer service regarding life and health insurance products and requires strong communication and problem-solving skills

Job Summary

  • Serve as Prudential’s frontline service professional, delivering best-in-class customer service through the hotline channel.
  • Handle and resolve enquiries on life and health insurance products with professionalism, accuracy, and tactful communication skills.
  • Attend team meetings and training to maintain updated knowledge for handling various enquiry types.

Matching Summary

Match Score: 85

Prudential Corporation Asia Ltd is seeking a Senior Officer/Officer for their Customer Contact Centre in Kuala Lumpur, specifically looking for a Cantonese speaker with experience in customer service. The role involves delivering exceptional customer service regarding life and health insurance products and requires strong communication and problem-solving skills.

Skills & Requirements

Must-have

  • Deliver best-in-class customer service
  • Handle life and health insurance enquiries
  • Professionalism and tactful communication
  • 24/7 rotating shift schedules

Nice-to-have

  • Positive, proactive, and customer-oriented mindset
  • Adaptable and flexible with changes

Key Requirements

  • University graduate / Diploma / HKDSE / HKALE / HKCEE qualification
  • Minimum 5 years’ experience in a Customer Call Centre or Service Centre
  • Good command of English and Cantonese
  • Proficient in Microsoft Office

Work Rights

Not specified

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