Senior Manager, It Service Management

Integer

Base salary not specified; cash-based incentive pr...
Not specified (assumed hybrid due to the nature of the role).
10 years of itsm experience
Strong working knowledge of itil practices
Experience with incident change problem management
Integer is seeking a Senior Manager of IT Service Management to oversee ITSM practices aligned with ITIL best practices, focusing on governance, incident management, and continuous improvement. The ideal candidate should have significant experience in ITSM and SOX compliance, along with strong leadership and communication skills

Job Summary

  • The role requires owning the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
  • Candidates will be accountable for SOX IT General Controls audit readiness, defining evidence standards, and ensuring ongoing compliance.
  • The position offers a comprehensive benefits package including medical, dental, vision, 401(k) matching, and 80 hours of company holidays.

Matching Summary

Match Score: 85

Integer is seeking a Senior Manager of IT Service Management to oversee ITSM practices aligned with ITIL best practices, focusing on governance, incident management, and continuous improvement. The ideal candidate should have significant experience in ITSM and SOX compliance, along with strong leadership and communication skills.

Salary

Base salary not specified; Cash-based incentive program available; Comprehensive benefits including medical, dental, vision, 401(k) match

Skills & Requirements

Must-have

  • 10 years of ITSM experience
  • Strong working knowledge of ITIL practices
  • Experience with Incident Change Problem Management
  • SOX ITGC audit readiness leadership
  • CMDB governance and data integrity

Nice-to-have

  • ITIL certification intermediate or managing professional
  • Experience leading large-scale IT modernization
  • Strong executive communication skills
  • Ability to balance control with agility
  • Partnering with internal audit teams

Key Requirements

  • Bachelor's degree in computer science or related field
  • Minimum 10 years experience in IT Service Management
  • Demonstrated experience with SOX ITGCs
  • Strong working knowledge of ITIL v3 or v4

Work Rights

Not specified

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