Quality Analyst

ServiceTitan

Armenia
Customer interaction evaluation
Quality standards compliance
Data analysis
The Quality Analyst will ensure high-quality customer experiences by reviewing and scoring interactions across multiple channels

Job Summary

  • The Quality Analyst will ensure high-quality customer experiences by reviewing and scoring interactions across multiple channels.
  • This role involves identifying quality trends, conducting root cause analysis, and partnering with stakeholders to improve performance.
  • ServiceTitan offers a supportive work environment with flexible time off, learning opportunities, and comprehensive health benefits.

Matching Summary

The Quality Analyst will ensure high-quality customer experiences by reviewing and scoring interactions across multiple channels.

Skills & Requirements

Must-have

  • Customer interaction evaluation
  • Quality standards compliance
  • Data analysis
  • Stakeholder collaboration
  • Process improvement
  • AI tool utilization

Nice-to-have

  • Curiosity
  • Adaptability
  • Positive attitude
  • Collaborative mindset

Key Requirements

  • Bachelor’s degree
  • 1+ years of ServiceTitan Customer Support tenure
  • Advanced attention to detail
  • Strong communication skills
  • Ability to use AI tools

Work Rights

Not specified

Tailored Resume

Cover Letter