Adoption & Retention Programs Lead

Workday

Pleasanton, CA, USA
Primary location base pyy range: $169,800 usd - $2...
Hybrid (50% in-office time required quarterly)
Design and orchestrate scaled programs
Improve product adoption and value realization
Integrate programs into gtm and cs operating model
Workday is seeking an Adoption & Retention Programs Lead to design and implement global programs aimed at enhancing customer engagement and retention. The role involves cross-functional collaboration to drive measurable improvements in adoption, value realization, and renewal health across various product lines and regions

Job Summary

  • The Adoption & Retention Programs Lead will establish a new function in the Customer Success Center of Excellence, designing and orchestrating a portfolio of scaled programs to protect and grow Workday’s customer base.
  • This role sits at the intersection of Customer Success, Sales, Product & Technology, and Operations, translating strategy into clear, repeatable programs that can be executed consistently across regions, segments, and product lines.
  • Workday offers a culture rooted in integrity, empathy, and shared enthusiasm, providing trust to take risks, tools to grow, skills to develop, and support for the long haul.

Matching Summary

Match Score: 85

Workday is seeking an Adoption & Retention Programs Lead to design and implement global programs aimed at enhancing customer engagement and retention. The role involves cross-functional collaboration to drive measurable improvements in adoption, value realization, and renewal health across various product lines and regions.

Salary

Primary Location Base Pay Range: $169,800 USD - $254,600 USD; Additional US Location(s) Base Pay Range: $143,400 USD - $254,600 USD; If performed in Colorado, the pay range for this job is $150,900 - $226,300 USD

Skills & Requirements

Must-have

  • Design and orchestrate scaled programs
  • Improve product adoption and value realization
  • Integrate programs into GTM and CS operating model
  • Define program-level KPIs and measurement frameworks
  • Build structured motions for high-risk cohorts
  • Simplify and standardize end-to-end processes
  • Leverage automation and AI for scale

Nice-to-have

  • Curious minds and courageous collaborators
  • Sun-drenched optimism and drive
  • Integrity, empathy, and shared enthusiasm
  • Bias for outcomes on retention, adoption, and CSAT

Key Requirements

  • 8+ years in Customer Success or related field
  • Proven track record designing cross-functional programs
  • Experience in global, highly matrixed environments
  • Deep understanding of Customer Success operating models
  • Experience turning strategy into structured programs
  • Strong analytical skills with CRM/CS platforms
  • Excellent communication and executive storytelling skills
  • Strong influencing and stakeholder management skills

Work Rights

Not specified

Tailored Resume

Cover Letter