Audit transactional quality of tasks like chats, emails, calls & escalations, and conduct RCAs
Job Summary
Audit transactional quality of tasks like chats, emails, calls & escalations, and conduct RCAs.
Assess agent behavior, counsel, and coach them to reduce negative customer experience, wastage of time and resources, and agent attrition.
Develop new joiners and experienced into high-performance members through a combination of 1:1 coaching, casework shadowing, focusing on training to increase accuracy.
Matching Summary
Audit transactional quality of tasks like chats, emails, calls & escalations, and conduct RCAs.