Senior Officer / Officer, Customer Contact Centre (cantonese Speaker)

Prudential

Minimum 5 years call centre experience
Fluent english and cantonese communication
Ability to work rotating 24/7 shifts
Prudential aims to be partners for every life and protectors for every future while celebrating diversity and inclusion

Job Summary

  • Prudential aims to be partners for every life and protectors for every future while celebrating diversity and inclusion.
  • The role involves serving as a frontline service professional delivering best-in-class customer service through the hotline channel.
  • Employees are expected to handle enquiries on life and health insurance products with professionalism, accuracy, and tactful communication skills.

Matching Summary

Prudential aims to be partners for every life and protectors for every future while celebrating diversity and inclusion.

Skills & Requirements

Must-have

  • Minimum 5 years call centre experience
  • Fluent English and Cantonese communication
  • Ability to work rotating 24/7 shifts

Nice-to-have

  • Experience in insurance or financial services
  • Knowledge of pre-authorization assessment processes
  • Positive proactive customer-oriented mindset

Key Requirements

  • University graduate / Diploma / HKDSE / HKALE / HKCEE qualification
  • Minimum 5 years' experience in Customer Call Centre
  • Strong telephone etiquette adherence

Work Rights

Not specified

Tailored Resume

Cover Letter