The role involves leading a Customer Success operations team to optimize renewal processes and ensure efficient execution of support activities
Job Summary
The role involves leading a Customer Success operations team to optimize renewal processes and ensure efficient execution of support activities.
Candidates will validate billing information, manage delinquency reports, and coordinate between operations, finance, and customer success departments.
Thomson Reuters offers a hybrid work model, flexible policies for work-life balance, and comprehensive benefits including mental health days.
Matching Summary
The role involves leading a Customer Success operations team to optimize renewal processes and ensure efficient execution of support activities.
Skills & Requirements
Must-have
4+ years Customer Success Operations experience
Direct team management experience
Advanced Salesforce and SAP proficiency
SaaS metrics knowledge MRR ARR NRR
BI tools expertise Power BI Tableau Looker
Cross-functional collaboration with Finance Sales
Nice-to-have
Experience with Gainsight or Totango platforms
Background in Revenue Operations
Project management for operational initiatives
Automation implementation skills
Knowledge of Tax and Legal markets
Key Requirements
Graduation in Technology, Engineering, Business Administration or related fields
Minimum 4 years experience in Customer Success Operations
Proven experience managing direct teams
Solid experience with SaaS metrics and satisfaction measurements