Deliver service and process information by leveraging operational systems, guidelines, digitalization, and applications to cater to customers' policy-related inquiries, concerns, requests, and payments
Job Summary
Deliver service and process information by leveraging operational systems, guidelines, digitalization, and applications to cater to customers' policy-related inquiries, concerns, requests, and payments.
Respond to customer feedback in a timely and professional manner to enhance customers’ satisfaction and handle customer dissatisfaction, provide appropriate solutions and alternatives.
Oversee and evaluate staff activities, offering guidance and immediate assistance to junior staff when needed to uplift service standards.
Matching Summary
Deliver service and process information by leveraging operational systems, guidelines, digitalization, and applications to cater to customers' policy-related inquiries, concerns, requests, and payments.
Skills & Requirements
Must-have
operational systems, guidelines, digitalization
customer policy inquiries and payments
timely and professional customer feedback
handle customer dissatisfaction and complaints
oversee and evaluate staff activities
Nice-to-have
partners for every life
protectors for every future
diversity is celebrated and inclusion assured
Connect, Grow, and Succeed
working with people of diverse backgrounds
Key Requirements
University Degree in any disciplines
Macau Citizen is a must
5 years of experience in Customer Service Operations
Passing IIQE Papers 1, 3, and 5
Good written and spoken English and Chinese (including Putonghua)