Technical Operations Support & Hardware Fleet Operations Manager

Sony Interactive Entertainment

Aliso Viejo, CA, United States
**
5+ years technical operations experience
2+ years leadership role managing teams
Linux systems troubleshooting expertise
** Sony Interactive Entertainment is seeking a Manager for Technical Operations Support and Hardware Fleet Operations at their Aliso Viejo, CA location. The role involves leading teams responsible for operational support and hardware reliability, ensuring seamless coordination and high-quality service delivery. **

Job Summary

  • This role leads two critical teams responsible for operational support and hardware reliability within Sony Interactive Entertainment's cloud gaming division.
  • The ideal candidate will balance global team leadership with technical depth to ensure seamless support coverage and high-quality hardware operations.
  • The position requires driving the transition of operational responsibilities from engineering into support teams while establishing high-quality runbooks and SOPs.

Matching Summary

Match Score: 75

** Sony Interactive Entertainment is seeking a Manager for Technical Operations Support and Hardware Fleet Operations at their Aliso Viejo, CA location. The role involves leading teams responsible for operational support and hardware reliability, ensuring seamless coordination and high-quality service delivery. **

Skills & Requirements

Must-have

  • 5+ years Technical Operations experience
  • 2+ years leadership role managing teams
  • Linux systems troubleshooting expertise
  • Global distributed team management
  • SLA-driven ticketing operations
  • Hardware fleet lifecycle management

Nice-to-have

  • Experience with automation and scripting
  • Strong cross-regional coordination skills
  • Background in cloud gaming or entertainment
  • Culture of continuous improvement
  • Deep technical operational knowledge

Key Requirements

  • 5+ years in Technical Operations or IT Support
  • 2+ years in a leadership role
  • Hands-on Linux systems experience
  • Experience managing distributed global teams
  • Strong understanding of SLA environments

Work Rights

Not specified

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