Support Engineer Iii, Measurements & Data Science

Amazon

Ka, IN, United States
On-site
Technical support for billing systems
Root cause analysis
Monitoring system health
Provide technical support for MADS Billing applications, ensuring high availability and performance of critical billing, budgeting, and payment systems

Job Summary

  • Provide technical support for MADS Billing applications, ensuring high availability and performance of critical billing, budgeting, and payment systems.
  • Implement Generative AI solutions and intelligent agents to enhance incident handling and customer support.
  • Work across platform stacks including SQL, Java, .NET, C#, Python, and AWS services to troubleshoot and debug complex distributed systems.

Matching Summary

Provide technical support for MADS Billing applications, ensuring high availability and performance of critical billing, budgeting, and payment systems.

Skills & Requirements

Must-have

  • technical support for billing systems
  • root cause analysis
  • monitoring system health
  • incident management
  • distributed systems troubleshooting
  • SQL, Java, .NET, C#, Python, AWS

Nice-to-have

  • highly determined/motivated engineer
  • loves challenges
  • commits to improvement
  • Generative AI solutions
  • intelligent agents
  • self-healing mechanisms

Key Requirements

  • Support Engineer III level experience
  • Experience with AWS services
  • Experience with Java, .NET, C#, Python
  • Experience with SQL
  • On-call rotation availability

Work Rights

Not specified

Tailored Resume

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