Competitive salary; not specified; pension plan (u...
On-site
Manage and respond to fm enquiries
Resolve complaints and feedback
Monitor and meet kpis, slas
Join our Customer Services team as a Facilities Management Helpdesk Coordinator and become the central point of contact for our strategic FM partnerships
Job Summary
Join our Customer Services team as a Facilities Management Helpdesk Coordinator and become the central point of contact for our strategic FM partnerships.
Manage and respond to FM enquiries across phone, email, and digital channels, resolve complaints and feedback, and collaborate with internal teams to troubleshoot service issues.
Enjoy a competitive salary, generous leave, comprehensive benefits including a pension plan and life assurance, and exclusive discounts.
Matching Summary
Join our Customer Services team as a Facilities Management Helpdesk Coordinator and become the central point of contact for our strategic FM partnerships.
Salary
Competitive Salary; Not specified; Pension plan (up to 7% employer match)
Skills & Requirements
Must-have
Manage and respond to FM enquiries
Resolve complaints and feedback
Monitor and meet KPIs, SLAs
Nice-to-have
Proactive communicator
Passion for customer service
Collaborative mindset
Solution-oriented approach
Key Requirements
Clear and confident communication skills
Strong time management and multitasking abilities
Experience in fast-paced environments
B2B customer service experience
Familiarity with FM operations (desirable)
Experience with large corporate clients (desirable)