Guest Services Manager

ELS

Mesa, Arizona, US
Not specified
Front office experience
Train associates on property systems
Monitor front desk employee performance
ELS is seeking a Guest Services Manager for their Mesa, Arizona location, responsible for supervising front desk operations, training staff, and addressing guest requests and complaints. The ideal candidate should have a minimum of six months of front office experience and excellent customer service skills

Job Summary

  • The role involves supervising front desk activities including check-in/check-out and promoting in-house activities.
  • Candidates will be responsible for training associates on property management systems and resort services.
  • The company offers a comprehensive benefits package including medical, dental, vision, and a 401(k) match.

Matching Summary

Match Score: 75

ELS is seeking a Guest Services Manager for their Mesa, Arizona location, responsible for supervising front desk operations, training staff, and addressing guest requests and complaints. The ideal candidate should have a minimum of six months of front office experience and excellent customer service skills.

Skills & Requirements

Must-have

  • Front Office experience
  • Train associates on property systems
  • Monitor front desk employee performance
  • Address guest inquiries promptly
  • Ensure proper staffing and scheduling

Nice-to-have

  • RV or hotel experience
  • Knowledge of Reservations Management systems
  • Superior work ethic
  • Strong customer service skills
  • Passion for delivering exceptional guest service

Key Requirements

  • At least 6 months of Front Office experience
  • Experience with point of sale computer system

Work Rights

Not specified

Tailored Resume

Cover Letter