Team Lead- Regulatory- Homeowner Advocacy

Newrez

Not specified; not specified; medical, dental, vis...
Fully remote
6+ years mortgage servicing experience
2 years quality performance 95% scores
12 resolutions per day average
Newrez is seeking a Team Lead for Homeowner Advocacy who will manage homeowner-related issues and support team members in a fully remote setting. The ideal candidate should have significant mortgage servicing experience, particularly in handling complaints, and display strong leadership and communication skills

Job Summary

  • The role involves facilitating training for new hires and coaching team members on prioritization and regulatory deadlines.
  • Candidates must demonstrate a proven track record of maintaining at least 95% quality scores and resolving 12 cases daily.
  • The company offers comprehensive benefits including medical, dental, vision, 401(k) matching, and paid volunteer time off.

Matching Summary

Match Score: 85

Newrez is seeking a Team Lead for Homeowner Advocacy who will manage homeowner-related issues and support team members in a fully remote setting. The ideal candidate should have significant mortgage servicing experience, particularly in handling complaints, and display strong leadership and communication skills.

Salary

Not specified; Not specified; Medical, dental, vision insurance; 401(k) with match; Paid leave; Tuition reimbursement

Skills & Requirements

Must-have

  • 6+ years mortgage servicing experience
  • 2 years quality performance 95% scores
  • 12 resolutions per day average
  • Regulatory Affairs or Quality Assurance experience
  • On-site work requirement

Nice-to-have

  • Experience in late-stage mortgage collections
  • Handling modifications and short sales
  • Deeds in Lieu of Foreclosure experience
  • Collaborative team spirit
  • Willingness to assist others

Key Requirements

  • High school diploma or equivalent
  • 6+ years Mortgage Servicing experience
  • At least 2 years demonstrated quality performance
  • Smartphone with Microsoft Authenticator capability

Work Rights

Not specified

Tailored Resume

Cover Letter