Connect And Assure Specialist

872

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Technical knowledge of fttn/b, fttc, fttp, hfc
Tier 2 troubleshooting capability
Case or account management experience
** The Connect and Assure Specialist role at nbn offers an opportunity to contribute to the future of Australia's telecommunications by managing business customer orders and incidents. The position requires strong technical knowledge and customer support experience, emphasizing effective communication and stakeholder engagement. **

Job Summary

  • The role involves managing communications across stakeholders, diagnosing and resolving issues, and continuously improving operational processes to support nbn's Business Customers.
  • Candidates must possess strong technical knowledge of telecommunications technologies including FTTN/B, FTTC, FTTP, and HFC with Tier 2 troubleshooting capabilities.
  • This is a permanent full-time position operating within a shift rotation between 7:00 AM and 7:00 PM with no direct people management responsibilities.

Matching Summary

Match Score: 75

** The Connect and Assure Specialist role at nbn offers an opportunity to contribute to the future of Australia's telecommunications by managing business customer orders and incidents. The position requires strong technical knowledge and customer support experience, emphasizing effective communication and stakeholder engagement. **

Skills & Requirements

Must-have

  • Technical knowledge of FTTN/B, FTTC, FTTP, HFC
  • Tier 2 troubleshooting capability
  • Case or account management experience
  • Stakeholder engagement skills
  • Shift rotation availability

Nice-to-have

  • Customer empathy and communication skills
  • Organisational skills
  • Continuous improvement mindset
  • Strong decision-making abilities

Key Requirements

  • Full working rights in Australia required
  • Experience supporting business customers in operational environment
  • Solid case or account management experience

Work Rights

Must have full working rights in Australia

Tailored Resume

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