Base: $25.30 - $37.95 ph; bonus/equity: not specif...
Fully remote
Minimum 2 years management experience
Excellent oral and written communication skills
Strong interpersonal and active listening skills
Advocate Aurora Health is seeking a Supervisor for their Service Response Center in Winston Salem, NC, to oversee call center operations. The role requires management experience and a background in customer service, with a focus on training and performance monitoring. This position is fully remote and offers competitive pay along with a comprehensive benefits package
Job Summary
The role involves supervising call center staff to ensure 24/7 coverage and accountability while assisting with hiring, coaching, and scheduling.
The position requires monitoring Key Performance Indicators, performing phone audits for quality assurance, and providing real-time feedback to teammates.
Advocate Health offers a comprehensive suite of total rewards including competitive compensation, health benefits, and retirement plans.
Matching Summary
Match Score: 85
Advocate Aurora Health is seeking a Supervisor for their Service Response Center in Winston Salem, NC, to oversee call center operations. The role requires management experience and a background in customer service, with a focus on training and performance monitoring. This position is fully remote and offers competitive pay along with a comprehensive benefits package.
Salary
Base: $25.30 - $37.95 per hour; Bonus/Equity: Not specified; Benefits: Paid Time Off, Medical/Dental/Vision, Retirement match
Skills & Requirements
Must-have
Minimum 2 years management experience
Excellent oral and written communication skills
Strong interpersonal and active listening skills
Nice-to-have
Experience in training adults preferred
Customer service experience preferred
Extensive experience considered in lieu of degree
Key Requirements
Bachelor's degree in Business, Psychology or related field