Senior Business Analyst – Servicenow Itsm

Takeda UK

Bengaluru, India
Hybrid
6+ years as a business analyst
4+ years in servicenow itsm
Strong knowledge of itil processes
Takeda UK is seeking a Senior Business Analyst specializing in ServiceNow ITSM to join their Innovation Capability Center in Bengaluru, India. The role requires a strong background in ITIL processes and extensive experience with ServiceNow to facilitate the digital transformation of the company

Job Summary

  • At Takeda, we are leading digital evolution and global transformation.
  • You will play a key role in gathering, analysing, and translating requirements into functional specifications.
  • Joining the ICC in Bangalore will give you access to high-end technology, continuous training and a diverse and inclusive network.

Matching Summary

Match Score: 85

Takeda UK is seeking a Senior Business Analyst specializing in ServiceNow ITSM to join their Innovation Capability Center in Bengaluru, India. The role requires a strong background in ITIL processes and extensive experience with ServiceNow to facilitate the digital transformation of the company.

Skills & Requirements

Must-have

  • 6+ years as a Business Analyst
  • 4+ years in ServiceNow ITSM
  • Strong knowledge of ITIL processes
  • Experience in Agile/Scrum delivery models

Nice-to-have

  • Knowledge of additional modules like CSM
  • Experience in AI/ML and automation
  • Change management and training experience

Key Requirements

  • ITIL Foundation certification required
  • ServiceNow Certified System Administrator preferred
  • ServiceNow ITSM Implementation Specialist preferred

Work Rights

Not specified

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