Sr. Digital Support Analyst (user Support)

152

Hybrid
Technical support experience
Service desk software proficiency
Knowledge of itil framework
The Sr Digital Support Analyst provides technical support to users and ensures they can optimally utilize their hardware and software

Job Summary

  • The Sr Digital Support Analyst provides technical support to users and ensures they can optimally utilize their hardware and software.
  • This role involves tracking calls, performing operational monitoring, and collaborating with internal support teams for incident resolution.
  • The position requires strong competency in various tools and systems, and may involve leading key corporate system initiatives.

Matching Summary

The Sr Digital Support Analyst provides technical support to users and ensures they can optimally utilize their hardware and software.

Skills & Requirements

Must-have

  • Technical support experience
  • Service desk software proficiency
  • Knowledge of ITIL framework

Nice-to-have

  • Strong communication skills
  • Ability to mentor staff
  • Project management experience

Key Requirements

  • Bachelor's degree or equivalent experience
  • 5-8 years of professional experience
  • Relevant certification in IT preferred

Work Rights

Not specified

Tailored Resume

Cover Letter