Connect And Assure Specialist

493

Shift-based, full-time
Tier 2 troubleshooting capability
Fttn/b fttc fttp hfc technical knowledge
Business customer operational experience
The company 493 is seeking two Connect and Assure Specialists to manage business customer orders and incidents related to telecommunications services. The role emphasizes technical case management, stakeholder communication, and operational efficiency to enhance the customer experience

Job Summary

  • The role involves end-to-end ownership of business customer orders and incidents to ensure efficient outcomes and a strong customer experience.
  • Candidates must possess solid technical knowledge of telecommunications technologies including FTTN, B, FTTC, FTTP, and HFC with Tier 2 troubleshooting capabilities.
  • nbn offers equal employment opportunities, great training, true flexible working arrangements, and 18 weeks of paid parental leave.

Matching Summary

Match Score: 85

The company 493 is seeking two Connect and Assure Specialists to manage business customer orders and incidents related to telecommunications services. The role emphasizes technical case management, stakeholder communication, and operational efficiency to enhance the customer experience.

Skills & Requirements

Must-have

  • Tier 2 troubleshooting capability
  • FTTN/B FTTC FTTP HFC technical knowledge
  • Business customer operational experience
  • Case or account management experience
  • Stakeholder communication skills

Nice-to-have

  • Customer empathy and engagement
  • Continuous process improvement mindset
  • Strong organizational skills
  • Flexible working arrangements
  • Inclusive workplace culture

Key Requirements

  • Full working rights in Australia required
  • Experience supporting business customers in operational environment
  • Sound decision-making within defined processes

Work Rights

Must have full working rights in Australia

Tailored Resume

Cover Letter