As a Customer Success Manager, you will foster meaningful relationships and act as a trusted advisor to our Trading Customers who use our Trading Desktop Solutions throughout their customer experience journey
Job Summary
As a Customer Success Manager, you will foster meaningful relationships and act as a trusted advisor to our Trading Customers who use our Trading Desktop Solutions throughout their customer experience journey.
You will develop Customer Value Plans and deliver agreed outcomes while building strong, respectful relationships with key stakeholders and user communities to ensure we provide an outstanding and equitable customer experience.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Matching Summary
As a Customer Success Manager, you will foster meaningful relationships and act as a trusted advisor to our Trading Customers who use our Trading Desktop Solutions throughout their customer experience journey.
Skills & Requirements
Must-have
foster meaningful relationships
drive adoption, integration, and expansion
develop Customer Value Plans
deliver agreed outcomes
supervise customer health, adoption metrics
collaboration with sales leadership
Proficient in Japanese and business-level English
Nice-to-have
trusted advisor to trading customers
inclusive engagement
proactive, positive attitude
collaborative approach
respecting diverse perspectives
Key Requirements
2-5 years of experience
Bachelor's degree required
Knowledge of FX trading space preferred
Basic knowledge of commodities, fixed income, equities, or coding is a plus