Service Agent Supporter

Copenhagen Airport

Københavns Lufthavn, Denmark
On-site
It customer service
Service now
Shift-left culture
We are IT Customer Service in a large and complex organization, striving to provide the best possible customer experience by resolving most cases in the first line

Job Summary

  • We are IT Customer Service in a large and complex organization, striving to provide the best possible customer experience by resolving most cases in the first line.
  • You will be part of a team in constant development, focusing on customer service through walk-in support, portal solutions, and chat.
  • We are building, optimizing, changing, and automating tasks to give our IT specialists time for in-depth work and development.

Matching Summary

We are IT Customer Service in a large and complex organization, striving to provide the best possible customer experience by resolving most cases in the first line.

Skills & Requirements

Must-have

  • IT Customer Service
  • Service Now
  • shift-left culture
  • customer support
  • IT Service Management

Nice-to-have

  • professional skills development
  • positive team atmosphere
  • customer experience focus

Key Requirements

  • Uddannelse som IT Supporter
  • Experience with IT Support
  • Knowledge of ITIL processes
  • Experience with Service management tool
  • Experience with good customer service
  • Stor teknisk forståelse
  • Competencies in SAP, Windows, iPhone

Work Rights

Must be politically approved

Tailored Resume

Cover Letter