In-bound Call Center Representative

Ironmountainsolutions

Tysons, VA, United States
On-site (tysons corner, va)
High-volume call center environment
Customer service and updates
Operate in a high-volume metrics driven environment
Ironmountainsolutions is seeking an In-bound Call Center Representative in Tysons, VA, who will provide customer support for the Student Exchange and Visitor Program. The role requires experience in high-volume call centers and the ability to handle sensitive information, necessitating a Public Trust Clearance

Job Summary

  • This position requires a Public Trust Clearance.
  • Ability to operate in a high-volume metrics driven call center environment.
  • Ability to successfully navigate national web-based tracking systems relating to SEVIS and Fee Payment.

Matching Summary

Match Score: 85

Ironmountainsolutions is seeking an In-bound Call Center Representative in Tysons, VA, who will provide customer support for the Student Exchange and Visitor Program. The role requires experience in high-volume call centers and the ability to handle sensitive information, necessitating a Public Trust Clearance.

Skills & Requirements

Must-have

  • High-volume call center environment
  • Customer service and updates
  • Operate in a high-volume metrics driven environment
  • Research information on multiple databases
  • Communicate effectively orally and in writing
  • Navigate national web-based tracking systems

Nice-to-have

  • Flexibility with work schedule
  • Ability to conceptualize scenarios
  • Work independently and efficiently
  • Active listening to sensitive information

Key Requirements

  • High school diploma required
  • Minimum of three (3) years of specialized experience
  • HDI Certification is highly preferred

Work Rights

Public Trust Clearance

Tailored Resume

Cover Letter