This individual will primarily focus on addressing and resolving customer support cases concerning the entire Guidewire Cloud Platform
Job Summary
This individual will primarily focus on addressing and resolving customer support cases concerning the entire Guidewire Cloud Platform.
The successful candidate will be part of the Product Development Operations (PDO) organization working in a hybrid environment that delivers 24x7 service to customers who are using our software in the Guidewire Cloud.
At Guidewire, we foster a culture of curiosity, innovation, and responsible use of AI—empowering our teams to continuously leverage emerging technologies and data-driven insights to enhance productivity and outcomes.
Matching Summary
This individual will primarily focus on addressing and resolving customer support cases concerning the entire Guidewire Cloud Platform.
Skills & Requirements
Must-have
Guidewire Cloud Platform
AWS, Docker, Linux, Kubernetes
Networking protocols and concepts
Java web applications production support
Object-Oriented Programming
Relational databases
Nice-to-have
AI and data-driven insights
Cross-functional collaboration
Customer relationship management
Continuous learning and knowledge sharing
Key Requirements
Bachelor’s Degree in Computer Science or related field
2+ years’ experience with customers or internal partners