Hybrid (50% remote working based on team agreement)
Customer journey management
Customer experience design
Journey mapping
ING is seeking a Customer Journey Expert focused on expats to enhance the digital banking experience for international customers. The role involves designing end-to-end customer journeys and collaborating with cross-functional teams to meet the unique needs of expats relocating to new markets
Job Summary
You will play a key role in designing and delivering seamless end‑to‑end experiences for international customers who relocate to our markets.
You will translate deep customer insights into compelling value propositions, products, and services that meet the unique financial, administrative, and emotional needs of expats.
We offer a hybrid way of working with a possibility of 50% remote working based on a team agreement.
Matching Summary
Match Score: 85
ING is seeking a Customer Journey Expert focused on expats to enhance the digital banking experience for international customers. The role involves designing end-to-end customer journeys and collaborating with cross-functional teams to meet the unique needs of expats relocating to new markets.
Skills & Requirements
Must-have
Customer journey management
Customer experience design
Journey mapping
Cross-functional collaboration
Data-driven performance analysis
English communication
Nice-to-have
Retail banking market affinity
Growth roles experience
Lifecycle marketing experience
Enthusiasm for helping others
Challenging the status quo
Key Requirements
Experience in customer journey management
Strong understanding of customer experience design