Customer Service Team Member

The Good Guys

Hectorville, Australia
On-site
Cash handling and tendering transactions
Store multi-channel fulfilment
Telephone management and enquiries
The Good Guys is seeking a Customer Service Team Member for their Hectorville location, responsible for delivering exceptional customer service and supporting store operations. The role emphasizes teamwork, customer focus, and effective communication while offering competitive benefits and opportunities for career growth within the JB Hi-Fi Group

Job Summary

  • Deliver effective store administration in line with standard procedures, including cash handling and tendering transactions, store multi-channel fulfilment and stock integrity, telephone management and enquiries, and marketing and promotional activity.
  • Work collaboratively as part of a team in delivering a consistent positive store and channel experience for the customer and effectively resolve customer complaints and queries as required.
  • Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group, plus fantastic discounts across the JB Hi-Fi Group.

Matching Summary

Match Score: 85

The Good Guys is seeking a Customer Service Team Member for their Hectorville location, responsible for delivering exceptional customer service and supporting store operations. The role emphasizes teamwork, customer focus, and effective communication while offering competitive benefits and opportunities for career growth within the JB Hi-Fi Group.

Skills & Requirements

Must-have

  • Cash handling and tendering transactions
  • Store multi-channel fulfilment
  • Telephone management and enquiries
  • Resolve customer complaints and queries

Nice-to-have

  • Customer Focus
  • Drives Results
  • Demonstrate Self-Awareness
  • Quality merchandising and presentation

Key Requirements

  • Customer Focus
  • Drives Results
  • Demonstrate Self-Awareness

Work Rights

Not specified

Tailored Resume

Cover Letter