Four Seasons is seeking a Reservations Agent for their Osaka location, where the role focuses on managing guest reservations and providing exceptional customer service. Ideal candidates should possess experience in hotel reservations, be fluent in Japanese, and have conversational English skills
Job Summary
Reservations agents are key to embodying the hotel's brand value by handling customer reservations and inquiries via phone, email, and online channels.
Responsibilities include responding to inquiries from domestic and international travel agencies and corporate clients, managing bookings from various channels, and coordinating with the sales team for group reservations.
The role requires accurate processing of new reservations, modifications, and cancellations to ensure a smooth and comfortable guest stay.
Matching Summary
Match Score: 85
Four Seasons is seeking a Reservations Agent for their Osaka location, where the role focuses on managing guest reservations and providing exceptional customer service. Ideal candidates should possess experience in hotel reservations, be fluent in Japanese, and have conversational English skills.
Skills & Requirements
Must-have
Handle reservations and inquiries
Manage booking entries and updates
Communicate via email and phone
Collaborate with sales teams
Nice-to-have
Embody luxury with genuine heart
Create lifetime impressions
Connect to people and the world
Key Requirements
Hotel reservation or front desk experience preferred