Guest Service Agent

Sofitel Sydney Wentworth

Ubud, Indonesia
On-site
Guest reception and check-in
Guest communication across channels
Reservation processing and updates
Sofitel Sydney Wentworth is seeking a Guest Service Agent in Ubud, Indonesia, to provide exceptional customer service and create memorable experiences for guests. The ideal candidate should have at least one year of experience in a similar role within the hospitality industry, possess strong interpersonal skills, and have a university degree in Tourism or Hotel Management

Job Summary

  • Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
  • Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
  • Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Matching Summary

Match Score: 85

Sofitel Sydney Wentworth is seeking a Guest Service Agent in Ubud, Indonesia, to provide exceptional customer service and create memorable experiences for guests. The ideal candidate should have at least one year of experience in a similar role within the hospitality industry, possess strong interpersonal skills, and have a university degree in Tourism or Hotel Management.

Skills & Requirements

Must-have

  • Guest reception and check-in
  • Guest communication across channels
  • Reservation processing and updates
  • Guest issue resolution and recommendations

Nice-to-have

  • Responsible hospitality vision
  • Development and advancement opportunities
  • Positive and memorable impact
  • Heartist® mindset

Key Requirements

  • Minimum 1 year experience in same function
  • University degree preferably Tourism & Hotel Management
  • Proficiency in English (verbal and written)
  • Strong interpersonal and problem solving abilities

Work Rights

Not specified

Tailored Resume

Cover Letter