Associate Specialist, Sts Tier 1 Support (portuguese/english)
medhunter.de
Hybrid
Source to settle process knowledge
Customer support via servicenow
English and portuguese fluency
The STS Tier 1 Associate Specialist supports internal and external customers by managing cases and responding via phone within a global team following the Follow the Sun Model
Job Summary
The STS Tier 1 Associate Specialist supports internal and external customers by managing cases and responding via phone within a global team following the Follow the Sun Model.
The role focuses on first-time resolution of issues, eliminating handoffs, and ensuring compliance with global process design and SLAs to deliver high-quality customer service.
Collaboration with Tier 2 analysts and other STS subgroups is essential to maintain a consistent global approach and drive continuous improvement opportunities.
Matching Summary
The STS Tier 1 Associate Specialist supports internal and external customers by managing cases and responding via phone within a global team following the Follow the Sun Model.
Skills & Requirements
Must-have
Source to Settle process knowledge
Customer support via ServiceNow
English and Portuguese fluency
Case management and telephony
Follow the Sun Model execution
Compliance and SLA adherence
Nice-to-have
Continuous improvement mindset
Strong communication skills
Team collaboration and knowledge sharing
SAP ECC and Ariba experience
Multilingual abilities
Positive and engaging disposition
Key Requirements
Bachelor's degree preferred
Business-level fluency in English and Portuguese
1 year experience in General Accounting, Finance Shared Services or Source to Settle preferred