Customer Service & Admin Manager – Nordics

KONE

Kista, Sweden
Onsite
Leading customer service team
Managing order processing
Driving continuous improvement
You will lead, coach, and develop the Customer Service team to create high-performing and engaged employees

Job Summary

  • You will lead, coach, and develop the Customer Service team to create high-performing and engaged employees.
  • You will challenge and improve routines, processes, and ways of working to create efficiency and quality.
  • We offer a central and significant role in a developing organization where you get to influence the direction forward.

Matching Summary

You will lead, coach, and develop the Customer Service team to create high-performing and engaged employees.

Skills & Requirements

Must-have

  • leading customer service team
  • managing order processing
  • driving continuous improvement
  • data-driven decision making
  • handling customer complaints
  • ensuring process compliance

Nice-to-have

  • inclusive and motivating leadership
  • customer perspective focus
  • collaborative working culture
  • ethical business practices
  • sustainability focus

Key Requirements

  • experience leading customer service teams
  • understanding of customer journey
  • experience with commercial processes
  • experience working in change
  • fluent in Swedish and English

Work Rights

Not specified

Tailored Resume

Cover Letter