Client Success Team Lead

Forwood Safety

Remote
Lead and develop csm team
Own strategic enterprise relationships
Lead large-scale saas migrations
Lead and elevate a high-performing CSM team by coaching, mentoring, and developing them to consistently deliver outstanding client outcomes

Job Summary

  • Lead and elevate a high-performing CSM team by coaching, mentoring, and developing them to consistently deliver outstanding client outcomes.
  • Own strategic enterprise relationships by personally managing a portfolio of complex clients and leading impactful Executive Business Reviews focused on value realization.
  • Lead large-scale SaaS migrations and change initiatives, taking ownership of major system transitions to ensure seamless adoption and stabilization.

Matching Summary

Lead and elevate a high-performing CSM team by coaching, mentoring, and developing them to consistently deliver outstanding client outcomes.

Skills & Requirements

Must-have

  • Lead and develop CSM team
  • Own strategic enterprise relationships
  • Lead large-scale SaaS migrations
  • Shape client success strategy
  • Collaborate cross-functionally

Nice-to-have

  • Proactive and energetic
  • Commercially astute and outcomes-focused
  • Motivated by real-world impact

Key Requirements

  • 8+ years in Client Success or Account Management
  • Proven experience leading CSM teams
  • Strong background managing complex enterprise accounts
  • Extensive experience delivering large-scale SaaS implementations
  • Deep understanding of retention strategy and commercial drivers
  • Strong executive presence and stakeholder management
  • Excellent project and program management capabilities

Work Rights

Not specified

Tailored Resume

Cover Letter