ICON plc is a world-leading healthcare intelligence and clinical research organization committed to fostering an inclusive environment driving innovation and excellence
Job Summary
ICON plc is a world-leading healthcare intelligence and clinical research organization committed to fostering an inclusive environment driving innovation and excellence.
The role involves managing a busy frontline team responsible for employee queries, triaging cases, maintaining service quality, and ensuring SLA adherence.
ICON offers competitive salary and a range of benefits focused on well-being and work-life balance, including health insurance, retirement planning, and global employee assistance programs.
Matching Summary
ICON plc is a world-leading healthcare intelligence and clinical research organization committed to fostering an inclusive environment driving innovation and excellence.
Skills & Requirements
Must-have
Workday Help expertise
HR case management processes
Team leadership and coaching
High-volume query handling
SLA performance monitoring
Nice-to-have
Continuous improvement mindset
Empathetic leadership
Data-driven analysis
Knowledge management improvement
HR shared services experience
Key Requirements
Experience leading HR Operations or Shared Services team
Strong Workday Help knowledge
Ability to manage fast-paced operational environments
Excellent communication and stakeholder management skills