Customer Service Advisor

Barclays

Cramlington, , GB
Base: £26,700; bonus/equity: not specified; benefi...
Exceptional customer service delivery
Collaboration across digital channels
Compliance with regulatory requirements
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day

Job Summary

  • Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day.
  • You’ll be the friendly face and first point of contact for our Retail Banking customers in branch or at one of our local hubs, offering face to face guidance and support with every interaction.
  • With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us.

Matching Summary

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day.

Salary

Base: £26,700; Bonus/Equity: Not specified; Benefits: Pension plan, private medical insurance, life insurance, income protection

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Collaboration across digital channels
  • Compliance with regulatory requirements
  • Handling client requests efficiently
  • Supporting internal stakeholder teams

Nice-to-have

  • Leadership and team supervision skills
  • Ability to communicate sensitive information
  • Building relationships with customers
  • Demonstrating Barclays Values and Mindset
  • Supporting business operations functions

Key Requirements

  • Experience in customer service or related roles
  • Ability to meet stakeholder needs through specialist advice
  • Managing risk and strengthening controls
  • Working 5 days per week including some weekends

Work Rights

Not specified

Tailored Resume

Cover Letter