Customer Success Manager (dutch Speaking)

Darktrace

Munich, Germany
Hybrid
Fluent in dutch and english
Customer success or account management experience
Manage a large customer portfolio
As a Customer Success Manager (CSM) for the BENELUX mid market/commercial segment, you will be responsible for guiding customers through their journey with Darktrace, ensuring rapid time-to-value and sustained success throughout the contract lifecycle

Job Summary

  • As a Customer Success Manager (CSM) for the BENELUX mid market/commercial segment, you will be responsible for guiding customers through their journey with Darktrace, ensuring rapid time-to-value and sustained success throughout the contract lifecycle.
  • You’ll manage a high-volume portfolio of accounts, focusing on approaches to drive scale engagement, adoption, retention of your customers and the growth of our Darktrace Platform.
  • Benefits include 23 days’ holiday + all public holidays, rising to 25 days after 2 years of service, additional day off for your birthday, and private medical insurance.

Matching Summary

As a Customer Success Manager (CSM) for the BENELUX mid market/commercial segment, you will be responsible for guiding customers through their journey with Darktrace, ensuring rapid time-to-value and sustained success throughout the contract lifecycle.

Skills & Requirements

Must-have

  • Fluent in Dutch and English
  • Customer Success or Account Management experience
  • Manage a large customer portfolio
  • Drive retention and growth outcomes
  • Proactive and organized mindset

Nice-to-have

  • French language proficiency
  • Familiarity with MEDDPICC
  • Interest in cybersecurity and AI

Key Requirements

  • Fluent in Dutch and English
  • Experience in Customer Success, Account Management, or similar roles
  • Proven ability to manage a large portfolio
  • Strong communication, stakeholder management, and relationship-building skills
  • Experience with Salesforce, Gainsight, or similar CRM/CS platforms is a strong advantage
  • Familiarity with MEDDPICC or other sales qualification methodologies is preferred

Work Rights

Not specified

Tailored Resume

Cover Letter