It Operations Manager For Hr & Legal

Galderma

Krakow, Poland
Hybrid
Itil service management background
Hr and legal systems experience
Service continuity and availability
Accountable for delivering and orchestrating operational activities across HR and Legal applications, coordinating internal and external resources

Job Summary

  • Accountable for delivering and orchestrating operational activities across HR and Legal applications, coordinating internal and external resources.
  • Own key service delivery processes including request, incident, problem, and change management, driving efficiency and adherence to SLAs.
  • Continuously analyze operational performance, identifying issues and implementing mitigation plans to ensure high-quality service delivery.

Matching Summary

Accountable for delivering and orchestrating operational activities across HR and Legal applications, coordinating internal and external resources.

Skills & Requirements

Must-have

  • ITIL Service Management background
  • HR and Legal systems experience
  • Service continuity and availability
  • Vendor management experience
  • Root cause analysis (RCA)
  • ServiceNow, Jira, Azure DevOps exposure

Nice-to-have

  • Customer-centric mindset
  • Continuous improvement mindset
  • Positive energy and collaboration
  • Passion for meaningful work

Key Requirements

  • Minimum 5 years IT service management experience
  • Experience overseeing IT project scope
  • Familiarity with Workday and PeopleDoc

Work Rights

Not specified

Tailored Resume

Cover Letter