Visitor Services Assistant, Full Time, Second Shift

UC Health

West Chester, OH, United States
Hybrid
Exceptional customer service skills
Basic computer skills
Visitor management
Foster a safe, pleasant, and positive atmosphere in assigned hospital locations, facilitating information flow between patients, families, and staff

Job Summary

  • Foster a safe, pleasant, and positive atmosphere in assigned hospital locations, facilitating information flow between patients, families, and staff.
  • Provide exceptional customer service by greeting visitors with empathy and compassion, identifying needs, and ensuring comfort and safety.
  • Serve as a liaison between visitors and clinical teams, coordinating visits, facilitating communication, and supporting service recovery.

Matching Summary

Foster a safe, pleasant, and positive atmosphere in assigned hospital locations, facilitating information flow between patients, families, and staff.

Skills & Requirements

Must-have

  • exceptional customer service skills
  • basic computer skills
  • visitor management
  • patient and family needs identification

Nice-to-have

  • empathy and compassion
  • service oriented manner
  • positive relationships with staff
  • support policy interpretation

Key Requirements

  • High school diploma or GED
  • 1 year in a customer service field (preferred)
  • Associate degree (preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter