Customer Service Officer (Government Agency)

TDCX (SG) PTE. LTD.

Singapore, Singapore
Attractive remuneration; performance incentives in...
Hybrid
Bilingual english spoken and written
Contact centre experience preferred
Proficient in ms office applications
TDCX is seeking a Customer Service Officer to provide exceptional support to customers for a government agency, with an emphasis on effective communication and problem-solving. The position offers a positive work culture, training opportunities, and competitive benefits

Job Summary

  • Provide excellent support experience to customers via relevant communication channels such as phone lines and emails.
  • Identify customer needs and research existing issues to provide strategic solutions ensuring first contact resolution.
  • Enjoy a 5-day work week with attractive remuneration, performance incentives, and comprehensive medical coverage.

Matching Summary

Match Score: 85

TDCX is seeking a Customer Service Officer to provide exceptional support to customers for a government agency, with an emphasis on effective communication and problem-solving. The position offers a positive work culture, training opportunities, and competitive benefits.

Salary

Attractive remuneration; Performance incentives included; Comprehensive medical and insurance coverage

Skills & Requirements

Must-have

  • Bilingual English spoken and written
  • Contact centre experience preferred
  • Proficient in MS Office applications
  • Strong keyboard skills required
  • Positive customer handling mindset

Nice-to-have

  • Adaptable to fast-paced environment
  • Team player with time management
  • Motivation to exceed expectations
  • Comfortable with multiple computer systems
  • Constructive feedback on procedures

Key Requirements

  • GCE A Level/Diploma/Degree qualification
  • Preferably 2 years of contact centre experience
  • No prior experience candidates encouraged to apply

Work Rights

Not specified

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